How to Engage Employees + Ultimately Improve Patient Experience

The higher the level of engagement, the more willing your employees are to deliver an outstanding experience to your patients. Engaged employees who are happy and interested in their roles will be much more invested in exceeding expectations of their leaders and your patients, friendlier when dealing with patients face-to-face or over the phone and more productive in their day-to-day responsibilities.

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3 Tips to Successfully Negotiate Your Next Payor Contract

Historically, market share has dictated authority during contract negotiations between payors and providers, often giving payors the upper hand. So how can providers of any size level the playing field? They must know what provisions to include in their contracts, leverage comparative data to change payor behavior and use price transparency rules to their advantage.

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How to Identify, Recover + Resolve Underpayments in Healthcare

As hospitals continue to face unprecedented levels of financial pressure, leaving money on the table isn’t an option. Yet too many hospitals continue to lose anywhere from 1% to 10% of net revenue on underpaid claims each year – money they are contractually owed.

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Stop Doing These 3 Things + Dramatically Reduce Medical Claim Denials

Insurance companies are increasingly denying payment of medical claims received from healthcare providers. A recent report found that 11% of claims were denied in 2022, which equates to 110,000 denials for the average-size health system. The rate of prior-authorization denials doubled in the past year alone and request-for-information denials, which essentially serve as pre-pay audits for payors, are increasing rapidly.

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5 Reasons Why RCM Outsourcing May Be Right For You

Healthcare organizations share a common mission: improve patient outcomes and support community wellness. But without strong revenue cycle performance, that mission becomes impossible. And with thousands of payor updates per year, the process for getting paid is becoming more complex and labor intensive. The result? Hospitals suffer losses while payor profits soar. Something is broken. The solution? Outsourcing your revenue cycle function.

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Insights from Health System CEOs + CFOs on Where We Go From Here

We anticipate seeing a record number of hospital closures in the next six months with financial turmoil continuing for the next two years at least. CEOs across the board are assessing business lines and making difficult decisions to exit services as margin pressures continue to increase.

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6 Tips to Starting a Mental Health Movement

This year’s World Mental Health Day was on October 10th, 2022, with a theme of “making mental health and wellbeing for all a global priority.” If mental health is to become a movement, it needs leaders driving it forward, and who better to lead that charge than Patient Access?

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