TRANSFORMING REVENUE CYCLE MANAGEMENT
Increase patient engagement. Prevent downstream denials.
Modernize patient access
Improve access and communication at every step of the healthcare journey with more digital touch points.
First impressions matter.
Give patients the digital consumer experience they expect by making things easy from the start.
PRE-ARRIVAL SERVICES
Deliver a seamless experience from the start
Collect patient information early and conveniently with precision that prevents errors downstream and streamlines the patient’s overall experience.
Automated appointment scheduling, text-based appointment reminders and self-rescheduling followed by accurate patient information collection, medical necessity check and order management
<3% no-show rate: 2% better than industry best practice
Patient contact prior to service to review demographic information, current estimated liability, and past due amounts as well as collect payment over the phone, create a payment plan, and/or coordinate financial assistance
25% increase in pre-registration performance
Real-time eligibility and authorization verification to determine the appropriate level of benefit coverage and authorization needed
20% improvement in appointment authorization prior to time of service
Operator Insights: Patient experience
Susan Milligan talks about what patient experience is, the importance of EVERY interaction with a patient and figuring out how to improve patient experience
FACILITY PATIENT ACCESS
Streamline intake for patients + staff
Efficiently and accurately register patients, verify information, provide financial counseling and collect patient liability pre-service to avoid denials and prevent missed revenue from bad debt write-offs.
Patient-friendly interviews to collect accurate information for proper billing and support for patients to understand any out-of-pocket liability and financial responsibility
1.5M+ patients registered annually
Screening for Medicaid and other coverage qualifiers at the point of care, application and documentation assistance and follow-up to reduce self-pay and bad debt expense
12% average increase in self-pay conversion rate
Financial counselors coordinate patient payments plans and/or provide financial assistance options
140% increase in pre-service collections as a % of net revenue in the first year of partnership
Dedicated patient experience leader and ongoing assessment and education for full facility
10% average improvement in outpatient satisfaction top box scores
Expert Guide: Enhance point-of-service collections without sacrificing patient experience
As care delivery options increase and patients become more selective, considering the patient experience across all touch points in the care continuum, not just clinical, is increasingly more important.
“Ensemble has exceeded the projections of our engagement with them and continue to do so. They bring a commitment to their customers at all levels.”
