Susan Milligan, Director, Patient Experience

Patient satisfaction scores have taken center stage in healthcare, influencing reimbursement rates, patient retention and referrals

Start a movement by using these tips on how to break the stigma and integrate mental health awareness into your organization’s culture.

Creating and effectively overseeing an EAG is can have a significantly positive impact on employee engagement, morale and company culture. 

It’s important to understand you may be asked to use your skillset outside of your role to contribute to the success of your organization.

Ensuring a positive patient experience means not talking about financial obligations or payments upfront, right? Wrong.

The higher the level of employee engagement, the more willing employees are to deliver an outstanding patient experience.