Susan Milligan, Director, Patient Experience

Patient satisfaction scores have taken center stage in healthcare, influencing reimbursement rates, patient retention and referrals … Read More

Start a movement by using these tips on how to break the stigma and integrate mental health awareness into your organization’s culture. … Read More

Creating and effectively overseeing an EAG is can have a significantly positive impact on employee engagement, morale and company culture.  … Read More

It’s important to understand you may be asked to use your skillset outside of your role to contribute to the success of your organization. … Read More

Ensuring a positive patient experience means not talking about financial obligations or payments upfront, right? Wrong. … Read More

The higher the level of employee engagement, the more willing employees are to deliver an outstanding patient experience. … Read More