Ensemble is proud to announce that nine clients have received the Healthcare Financial Management Association’s (HFMA) Patient Financial Communications Certificate and are now recognized as ‘Supporters of the Patient Financial Communications Best Practices’. This recognition means that these providers have demonstrated a commitment to excellence in bringing consistency, timeliness, and clarity to a confusing process for many patients. They outline steps to help patients understand the cost of the services they receive, their insurance coverage and their individual responsibility.
In 2021, these Ensemble clients were recognized by HFMA:
· Adena Health
· The Christ Hospital
· Covenant Health
· Ballad Health
· Ardent Health System, Inc.
· Nicklaus Children’s Hospital
· Trinity Health of New England
In 2020, these Ensemble clients were also recognized by HFMA:
· Bon Secours Mercy Health
The best practices are a comprehensive set of voluntary guidelines set by HFMA that apply to financial conversations with patients in all care settings. Topics addressed by the best practices include when and where financial conversations may be conducted, who should participate, what topics should be covered, and guidance for discussing issues such as financial assistance and prior balances.
To learn more about the Patient Financial Communications Best practices, click here.