SUCCESS STORIES
Ensure an exceptional patient experience.
We help providers deliver a seamless financial experience.
patient satisfaction scores in one year
ED patient satisfaction
and registration patient satisfaction
CLIENT SNAPSHOT
Ensemble helps clients improve patient experience with a 27% reduction in wait times.
Through workflow redesign, EHR optimization and comprehensive training, we helped clients reduce patient registration wait times by 27%, bringing the average down to 5 minutes — well below the industry benchmark of 10 minutes. This significant improvement not only speeds up the registration process but also enhances overall patient satisfaction by making their interactions with healthcare providers more efficient and seamless.
CLIENT SNAPSHOT
Adena Health + Ensemble modernize
the patient experience.
With a vision to be its region’s most trusted partner in healthcare, Adena Health embarked on a mission to improve the patient journey and remove barriers to care by modernizing the scheduling and registration processes across their hospitals and clinics.
As their end-to-end revenue cycle management partner since 2018, Adena looked to Ensemble to help implement best practice scheduling and pre-registration processes, redesign walk-in registration processes and maximize Epic MyChart adoption across their entire patient community. As a result, outpatient registration wait times decreased by 80%, pre-service collections increased by 34% and patient satisfaction in outpatient facilities increased by more than 6%.
CLIENT SNAPSHOT
Northeastern health system improves patient experience scores by 10%.
Antiquated technology and a lack of streamlined processes made it challenging for a 3-hospital system to get patients scheduled in a timely fashion or to complete any pre-registration. Patients were frustrated with inconvenient communications and long wait times.
After taking over revenue cycle operations, Ensemble updated patient communication processes and technology to increase pre-registration, decrease wait times and reduce appointment no-shows.
CLIENT SNAPSHOT
Faith-based system improves patient experience with patient-centric collections.
Ensemble’s patient experience team collaborated with leaders across Bon Secours Mercy Health to design a patient-centric, pre-service collection program to help improve patient satisfaction before and after care delivery. We created and implemented a tailored program, closely monitoring patient satisfaction scores to prevent a negative impact to patient experience.
As a result, Bon Secours Mercy Health saw a 20% increase in pre-service collections and a consistent quarterly increase in patient satisfaction scores.
CLIENT SNAPSHOT
Ensemble’s patient experience program improves satisfaction scores for 20+ hospitals.
Ensemble partnered with a major health system and a single-hospital client to evaluate and enhance the patient financial experience. Prior to this partnership, patients faced inconsistent interactions across different registration areas, and hospital staff did not have adequate training or support to implement best –practice pre-service collection strategies.
After evaluating current processes, tools and training, Ensemble’s patient experience team created training materials and communication plans to help front-office staff implement uniform collection strategies focused on patients. This led to increases in the number of patients giving the highest survey scores on satisfaction surveys: a 0.8% increase for the major health system and a 4% increase for the single hospital.