Faith-based system improves patient experience with patient-centric collections.

Ensemble’s patient experience team collaborated with leaders across Bon Secours Mercy Health to design a patient-centric, pre-service collection program to help improve patient satisfaction before and after care delivery. We created and implemented a tailored program, closely monitoring patient satisfaction scores to prevent a negative impact to patient experience.

As a result, Bon Secours Mercy Health saw a 20% increase in pre-service collections and a consistent quarterly increase in patient satisfaction scores.