Operator Insights: Client Delivery

Operator Insights is the Revenue Cycle Management thought leadership series from Ensemble Health Partners, a Revenue Cycle Outsourcing Company, who was voted Best In KLAS for healthcare revenue cycle outsourcing in 2020.

In this episode, Julie Roberts talks with Carl Swart about the role of client delivery within revenue cycle management. Interested in working in a client delivery role? Carl reveals the 5-part on-boarding and training process for to position oneself to thrive. Further, how do you work with the tension that can exist between the responsibilities around performance and the relationship?

We hope this series gives you insights into the best practices of the varied and complex components that make up the full wheel of revenue cycle. If there’s a topic you’d like to see discussed, please let us know in the comments.