Insights

Ideas, insights + industry updates

How to Achieve Superior Customer Service Through Excellence in Registration

By focusing on specific key questions from patient satisfaction surveys, we can turn patient registration into a source of comfort and trust. … Read More

May 9, 2025

6 Terms to Close Payer Contract Loopholes

Revise contracts to include language that clearly defines dispute resolution requirements, non-compliance penalties and enforcement mechanisms … Read More

April 24, 2025

Why Patient Care Collections Are a Lifeline for Academic Providers

Academic medical centers are challenged with balancing their mission while grappling with escalating costs and shrinking revenue streams. … Read More

April 22, 2025

Our Approach to Patient Experience

Effective revenue cycle management and effective patient conversations can enhance the patient experience rather than detracting from it. … Read More

April 16, 2025

Tracking Potential State Regulation of Artificial Intelligence in Healthcare

Shifts in federal policy may lead to more activity at the state level. Here some state bills seeking to regulate the use of AI in healthcare. … Read More

April 1, 2025

How Strategic Partnerships Create a Competitive Advantage for Regional Health Systems

To remain competitive, regional health systems should seek outside expertise in areas where they lack resources and capabilities. … Read More

February 12, 2025

What Drives Friction Between Providers and Payers?

Delayed or denied payment due to avoidable friction between payers + providers is unsustainable and must be addressed. Here are 3 key causes. … Read More

February 10, 2025