REFERENCE / No Surprises Act Notice + Consent Requirements Checklist

Under the No Surprises Act (NSA), a non-participating or OON provider is prohibited from balance billing patients for scheduled non-emergent services at a participating or in-network (INN) facility unless they properly provide the patient with the standard notice and consent (N&C) developed by the U.S. Department of Health and Human Services (HHS). The patient must sign it to agree to be balance billed.

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Part 1: The Nuances of Operational Compliance Under the No Surprises Act

There are no easy answers or a “one-size-fits-all” solution to compliance with the No Surprises Act (NSA). Deciphering the law and its requirements is one half of compliance. The other half is doing the hard work of figuring out where the NSA’s various provisions intersect with your facility’s operations and how you’ll create policies and procedures to implement the new requirements. The mechanics of implementation will vary among facilities and healthcare systems.

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Don’t Be Late to the Party: Top 5 Reasons Full Outsourcing May Be Right For You

Top 5 Reasons Full Outsourcing_Graphics_Insights Thumb-225x170

Healthcare organizations share a common mission: improve patient outcomes and support community wellness. But without strong revenue cycle performance, that mission becomes impossible. And with thousands of payor updates per year, the process for getting paid is becoming more complex and labor intensive. The result? Hospitals suffer losses while payor profits soar. Something is broken. The solution? Outsourcing your revenue cycle function.

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Navigating the Patient Financial Journey

Navigating the Patient Financial Journey

Point of Service Collections are not just about collecting dollars, but a critical piece of patient education on their personal insurance benefits and financial liabilities. This is information patients want to know when they are engaging in healthcare.  

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POPPING THE QUESTION: DOES EMPLOYEE ENGAGEMENT FEED PATIENT EXPERIENCE?

Healthcare organizations seek various methods to develop and improve patient experience, but one aspect that can be easily overlooked is employee engagement. Unfortunately, overlooking this relationship can sacrifice a match made in heaven. “Recent studies indicate that focusing on employee satisfaction and subsequent employee retention may be strong catalysts to patient satisfaction.”1 It is not surprising, then, that employees — and their level of engagement — are the foundation for strong patient experience performance.

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