5 Steps to Enhance the Revenue Cycle Associate Experience
Enhancing the associate experience requires revenue cycle organizations to be vulnerable, transparent, and collaborative with all levels of associates.
September 8, 2020
10 Tips for Managing your Hospital Billing Watch List
Through working with Epic clients for the last 16 years on implementations, system assessments, and Epic optimization projects, rarely have I come across a client that had a good handle on the Watch List section of their Hospital Billing Overview dashboard.
September 7, 2020
Popping the Question: Does Employee Engagement Feed Patient Experience?
Healthcare organizations seek various methods to develop and improve patient experience, but one aspect that can be easily overlooked is employee engagement. Unfortunately, overlooking this relationship can sacrifice a match made in heaven. “Recent studies indicate that focusing on employee satisfaction and subsequent employee retention may be strong catalysts to patient satisfaction.”1 It is not surprising, then, that employees — and their level of engagement — are the foundation for strong patient experience performance.
August 20, 2020
Operator Insights: Patient Experience
Susan Milligan talks about what patient experience is, the importance of EVERY interaction with a patient and figuring out how to improve patient experience.
August 18, 2020
Out of the Dark: Breaking Down the Two-Midnight Rule
In one of its rarer moments, the government, specifically the Centers for Medicare & Medicaid Services (CMS), tried to simplify one of its regulations. The status of a hospitalized patient (inpatient versus outpatient) was confusing to patients and doctors alike. So, effective October 1, 2013, CMS put into effect the now famous Two-Midnight Rule.
August 12, 2020
True Strategic Partners Share The Risk
Evolution happens slowly, making incremental improvements gradually overtime. But occasionally, an inflection point emerges that changes the landscape forever - this pandemic is one such moment. Hospitals across the nation have risen to the occasion and provided incredible care and support to the communities they serve.
July 21, 2020
Operator Insights: Client Delivery
Julie Roberts talks with Carl Swart about the role of client delivery within revenue cycle management. Interested in working in a client delivery role? Carl reveals the 5-part on-boarding and training process for to position oneself to thrive. Further, how do you work with the tension that can exist between the responsibilities around performance and the relationship?
July 21, 2020
COVID-19 and Sepsis: Demystifying Denials during the Pandemic
Unfortunately, sepsis is a common condition found in many hospitalized patients. It’s also a known complication of COVID-19, causing death in many patients during the pandemic. Yet despite its prevalence and morbidity, hospitals are facing a surprising number of denials for sepsis care.
July 16, 2020
Forbesbooks: Leadership Part 2
Jennifer wraps up her chat with Allan Calonge, Chief People Officer of Ensemble Health Partners, Allan Calonge. In part two, Jennifer and Allan talk about how Ensemble measures their team’s performance and the importance of being a compassionate leader that can be direct with kindness and passion.
June 18, 2020
Operator Insights: Clinical Documentation Improvement
In this episode, Julie Roberts talks with Alison Bowlick about the critical role of Clinical Documentation Improvement for proper healthcare reimbursement. As a nurse, Alison has a lot of bedside experience, but as a clinical documentation specialist, how has her role changed?
June 15, 2020
Forbesbooks: Leadership Part 1
This week, Jennifer is joined by the Chief People Officer of Ensemble Health Partners, Allan Calonge. Judson Ivy founded Ensemble Health Partners in 2014 after spending years as a revenue cycle executive in large hospital corporations. Ensemble Health has grown to over 5,000 employees in just 6 years and Allan tells Jennifer how their team were able to grow that substantially in such little time.
June 4, 2020
Avoiding Denials During COVID-19
There is no doubt that hospitals and health systems are suffering financially amid the burden of COVID-19. Patient volumes are down, and already slim operating margins have shrunk, while labor, supply and medical equipment expenses continue to grow.
June 1, 2020
Leading Compassionately while Working Remotely
The spread of COVID-19 and the surrounding events have impacted millions of lives. Whether you planned on taking meetings from a conference room or having lunch with coworkers, life is looking a lot different these days.
May 29, 2020
Physician RCM During a Crisis
With changing technologies, such as telehealth, ensuring minimal revenue cycle interruption during the COVID-19 pandemic presents new challenges for physicians and their organizations. Healthcare providers seek guidance about what code to use, what to include in their documentation and what place of service to use — all while navigating an evolving reimbursement and regulatory landscape.
May 28, 2020
Social Distancing Can't Mask a Great Patient Experience
Finally hearing the news that your state is easing restrictions on elective surgeries as one of the first steps to reopening the economy is music to every healthcare system’s ears. It can also be overwhelming as we navigate our way into a “new normal.”
May 20, 2020
Breaking Out of a Pandemic POS Mindset
Many organizations paused point of service (POS) collections during the pandemic. As important as it is to develop new collection methods or strategies, getting POS collections back on track is critical. Below are four insights on how to do just that.
May 16, 2020
Surviving in a Work From Home Environment
Working from home: dream come true or biggest nightmare? Your level of responsibility and whether you are an introvert or extrovert can influence how you feel about it. With COVID-19 precautions requiring many people to relocate from an office to a home environment, this question keeps popping up.
April 30, 2020
Lessons Learned During COVID-19
In this podcast, two leaders from Ensemble Health Partners - Staci Booth, Director of Coding Education, DRG Validation, and Appeals and Kathryn Vermillion, Senior Director of Clinical Documentation Improvement - discuss COVID-19 and the pandemic's potential long-term impacts for the healthcare industry.
April 22, 2020
COVID-19 Telehealth and Telemedicine Guide
CY 2020 services and guidance for telehealth and telemedicine.
April 15, 2020
Servant Leadership During a Pandemic
March 2020 is a month we’ll never forget—as people, as professionals, as leaders and as a nation. Across four tumultuous and nerve-wracking weeks, Ensemble Health Partners, like many U.S. companies, had to rethink its service delivery logistics in light of a spiraling pandemic.
April 12, 2020
Leading in a Virtual Environment
The COVID-19 pandemic is changing the way we operate for the foreseeable future, and leaders must adapt to support the business and our associates effectively. Self-quarantining and social distancing are making remote work a reality.
April 10, 2020
COVID-19 CMS Waivers Fact Sheet
We are committed to bringing you exceptional revenue cycle results so you can focus on caring for your patients and communities. Our team of subject matter experts has been monitoring and preparing for the latest COVID-19 updates.
March 30, 2020
Acting with Empathy During COVID-19
Fear, frustration, panic, anger, confusion … we have all been dealing with these emotions (and many others) during the COVID-19 pandemic. The amount of media attention, whether social media or news media, keeps these emotions at or near the surface seemingly all the time. Our way of life has been impacted in ways we never anticipated or imagined. As a result of these significant disruptions, it is crucial for all of us to demonstrate empathy in each and every encounter — for our patients, our coworkers and ourselves.
March 28, 2020
Navigating Patient Access during COVID-19 =
Patient Access is often referred to within Revenue Cycle as the “front line” or front-end operations. By definition, the term front line is used to describe the military members closest to battle. With the ongoing state and federal restrictions limiting public gatherings, school closures, social distancing, and hospitals experiencing high volume Emergency Department visits, Patient Access is now more than ever a “front line” in the COVID-19 pandemic.
March 20, 2020
From the Frontlines of COVID-19
n this webinar you'll hear a series of Doctors sharing their experience and knowledge around fighting the COVID-19 novel virus pandemic. Dr. Trinh and Dr. Johar are physician advisors here at Ensemble Health Partners.
March 20, 2020
COVID-19 State 1135 Waivers
Overnight, there were about a dozen new state 1135 waiver approvals. Our team is continuing to track these ongoing updates and document them in this guide:
March 18, 2020
COVID-19 Patient Friendly Billing Guide
CMS has granted certain “blanket waivers” as a result of the Novel Coronavirus Disease (COVID19) pandemic. However, it is important to understand that those blanket waivers only pertain to federal requirements. For all impacts and issues governed by Medicaid laws and regulations, States must individually apply to CMS to avail themselves of Section 1135 waivers. Moreover, state-submitted 1135 wavier requests are the best opportunity for states to submit all the “case-by-case” waiver or modification requests as there is no one size fits all solution to mitigating the impact of a global pandemic.
March 16, 2020
Using Empathy to Create a Positive Patient Experience
Fear, frustration, panic, anger, confusion… we have all been dealing with these emotions (and many others) during the COVID-19 pandemic. The amount of media attention, whether social media or news media, keeps these emotions at or near the surface seemingly all the time. Our way of life has been impacted in ways we never anticipated or imagined. As a result of these significant disruptions, it is crucial for all of us to demonstrate empathy in each and every encounter — for our patients, our coworkers and ourselves.
March 10, 2020
Operator Insights: Revenue Integrity
In this premiere episode, Julie Roberts talks with Lena Tisten about an often misunderstood part of RCM -- revenue integrity. So what is revenue integrity?
March 4, 2020
What’s next for Robotic Process Automation
Robotic Process Automation (RPA) allows organizations to automate repeatable, rule-based processes and organizations across industries are deploying this technology to create a competitive advantage for themselves.
February 26, 2020
Hospital Data Breach Playbook
Medical data breaches are on the rise, making patient data security one of the most pressing issues in the healthcare industry. In 2019, more than 41 million healthcare records were either exposed, stolen or inappropriately disclosed.
February 17, 2020
Point Solutions: Understanding Patient Status
Patient status is one of the most often confused parts of a health system's revenue cycle, and it doesn’t take a lot of wrong statuses to cost a provider tens of millions of dollars. Your organization doesn’t have to be one of them. Ensemble’s Chief Clinical Officer and Chief Physician Advisor Khiet Trinh, MD, MBA, CPE is demystifying patient status.
February 13, 2020
Point Solutions: How Denials Impact Patient Satisfaction
Hospitals and health systems focus on preventing denials for many reasons. Perhaps they want to get tighter control over shrinking margins, preserve revenue integrity or accelerate cash. While these are valid motives, organizations often struggle most with the piece of the denial lifecycle where providers feel they have the least control: how denials impact a patient and how they may alter perceptions or the level of trust the patient population has in a care provider.
February 12, 2020
Operator Insights: Payor Contracts
I often hear from CFO’s “our denials are up, our observation rate is up, inpatient volume is dropping, what can I do?” I remind them of an old Ann Landers saying (yes, I’m dating myself), “No one can take advantage of you without your permission.”
February 5, 2020
Tedx Cincinnati Woman: Is Leadership Just Kindness?
In order to lead large groups of people, do we first need to learn how to lead just one person at a time? A random encounter with a stranger on an airplane suggests that anyone can be a leader at any time if we focus our time and energy on just being kind when people need it most. Sarah Armstrong shows us how to lead with just one person. Sarah Armstrong currently serves as the Chief Operating Officer for a rapidly growing healthcare revenue cycle company. Upon becoming a widow at the age of 31, Sarah used the life-altering experience to help shape and craft the way she looks at life, love, people and leadership.
January 30, 2020
2020 Coding Updates Guide
Ensemble Health Partners brings you the calendar year 2020 coding updates that you need to know about.
January 15, 2020
Mcguire Woods Interview: Judson Ivy
Please see below for the latest installment of our interview series, A View From the Top. This series features interviews with C-suite leadership of private equity-backed portfolio companies. This installment features Judson Ivy, founder and CEO of Ensemble Health Partners.
January 13, 2020
Using AI and Physician education to bolster CDI teams
Many health system leaders see their organizations as locked in an adversarial contest with payers over reimbursement. Claims are often denied based on clinical indicators or the fact that complications or comorbidities were only documented once. These coding issues can lead to inadequate reimbursement, as payers will downgrade reimbursement if the claim lacks specificity.
January 10, 2020
Purpose Driven Revenue Cycle
There’s a gaping hole in your revenue cycle: Purpose. Specifically, it’s the lack of understanding that your revenue cycle staff has about the purpose of their work. Here’s a question you’ve heard before: “what do you do?” Now, which one of these answers would you imagine is more likely to kick off an engaging conversation: “I do healthcare financial management.” [yawn] Or “I support folks who preserve health and save lives.”
January 1, 2020