Month: March 2020

We are committed to bringing you exceptional revenue cycle results so you can focus on caring for your patients and communities. Our team of subject matter experts has been monitoring and preparing for the latest COVID-19 updates.

Fear, frustration, panic, anger, confusion … we have all been dealing with these emotions (and many others) during the COVID-19 pandemic. The amount of media attention, whether social media or news media, keeps these emotions at or near the surface seemingly all the time. Our way of life has been impacted in ways we never anticipated or imagined. As a result of these significant disruptions, it is crucial for all of us to demonstrate empathy in each and every encounter — for our patients, our coworkers and ourselves.

Patient Access is often referred to within Revenue Cycle as the “front line” or front-end operations. By definition, the term front line is used to describe the military members closest to battle. With the ongoing state and federal restrictions limiting public gatherings, school closures, social distancing, and hospitals experiencing high volume Emergency Department visits, Patient Access is now more than ever a “front line” in the COVID-19 pandemic.

Overnight, there were about a dozen new state 1135 waiver approvals. Our team is continuing to track these ongoing updates and document them in this guide:
Updated April 2020

CMS has granted certain “blanket waivers” as a result of the Novel Coronavirus Disease (COVID19) pandemic. However, it is important to understand that those blanket waivers only pertain to federal requirements. For all impacts and issues governed by Medicaid laws and regulations, States must individually apply to CMS to avail themselves of Section 1135 waivers. Moreover, state-submitted 1135 wavier requests are the best opportunity for states to submit all the “case-by-case” waiver or modification requests as there is no one size fits all solution to mitigating the impact of a global pandemic.

Fear, frustration, panic, anger, confusion… we have all been dealing with these emotions (and many others) during the COVID-19 pandemic. The amount of media attention, whether social media or news media, keeps these emotions at or near the surface seemingly all the time. Our way of life has been impacted in ways we never anticipated or imagined. As a result of these significant disruptions, it is crucial for all of us to demonstrate empathy in each and every encounter — for our patients, our coworkers and ourselves.

In this premiere episode, Julie Roberts talks with Lena Tisten about an often misunderstood part of RCM — revenue integrity. So what is revenue integrity?