POPPING THE QUESTION: DOES EMPLOYEE ENGAGEMENT FEED PATIENT EXPERIENCE?

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Healthcare organizations seek various methods to develop and improve patient experience, but one aspect that can be easily overlooked is employee engagement. Unfortunately, overlooking this relationship can sacrifice a match made in heaven. “Recent studies indicate that focusing on employee satisfaction and subsequent employee retention may be strong catalysts to patient satisfaction.”1 It is not surprising, then, that employees — and their level of engagement — are the foundation for strong patient experience performance.

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Operator Insights: Patient Experience

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Susan Milligan talks about what patient experience is, the importance of EVERY interaction with a patient and figuring out how to improve patient experience.

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Out of the Dark: Breaking Down the Two-Midnight Rule

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In one of its rarer moments, the government, specifically the Centers for Medicare & Medicaid Services (CMS), tried to simplify one of its regulations. The status of a hospitalized patient (inpatient versus outpatient) was confusing to patients and doctors alike. So, effective October 1, 2013, CMS put into effect the now famous Two-Midnight Rule.

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Cincinnati Business Courier: Ensemble Successful in Work From Home Strategy

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Ensemble Health Partners, which specializes in the management and collection of patient service revenue for Mercy Health-Cincinnati and other hospital systems nationwide, has continued to add clients despite the Covid-19 pandemic’s impact on the health care industry. And while Ensemble has cut some workforce-related spending and experienced typical turnover, no employees have been furloughed, laid

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Beckers: Ensemble named a Top Revenue Cycle Management Company to Know

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Hospitals, health systems, physician practices and healthcare organizations are experiencing increasingly complex revenue cycles, working with government and private payers as well as patients to collect. Here are companies with revenue cycle management solutions in the healthcare space.

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Ensemble Health Partners Announces Strategic Revenue Cycle Partnership with Fairfield Medical Center to Drive Patient Experience and Financial Performance Improvement

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Ensemble Health Partners, the industry-leading revenue cycle management services provider, today announced a strategic partnership with Fairfield Medical Center. As their end-to-end revenue cycle management partner, Ensemble will bring a combination of key technologies and best practices to drive financial lift in support of Fairfield’s mission to deliver exceptional patient care. Fairfield Medical Center is

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Forbes: 6 Tips For Leading With Compassion While Working Remotely

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The spread of COVID-19 and the surrounding events have impacted millions of lives. Whether you planned on taking meetings from a conference room or having lunch with coworkers, life is looking a lot different these days. Remember that each person is reacting to the current situation in their own way. Empathize with the struggles your

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Cincinnati Business Courier: Get a Sneak Peek at Ensemble’s New Headquarters

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Ensemble Health Partners, a fast-growing revenue cycle firm, is moving into its Blue Ash headquarters this week. Ensemble will relocate 90 employees per day for the next 10 days, bringing 900 total employees to a portion of its campus at 11511 Reed Hartman Highway. When complete, the 400,000-square-foot facility will be home to about 2,600

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